Privacy Policy

Hello, and thank you for visiting The Landscape Archive.

We believe that privacy is about trust. This policy explains how we look after your personal information – and we promise to treat it with the same care and respect we give to the landscapes we create.

Whether you're here to browse, download free samples, or purchase our digital assets, this policy applies to you. By using our website, you're agreeing to how we handle your information as described here.

If you ever have questions, we're only an email away: admin@thelandscapearchive.com.au

1. Who We Are

The Landscape Archive Pty Ltd (ABN 90 669 472 403) is a small, creative business based in Melbourne, Australia. We create digital assets for architects, designers, and storytellers. When we say “we”, “us”, or “The Landscape Archive”, that's us.

2. What Information We Collect

We collect only what we need to serve you better. This may include:

• Account information – your name, email address, and a password when you create an account.
• Purchase details – what you've bought, transaction dates, and download history.
• Billing information – we use secure payment providers; we don't store your credit card details.
• Communication preferences – if you sign up for our newsletter or contact us directly.
• Usage data – how you use our site (like which products you view) to help us improve.

3. How We Collect Information

We collect information in three ways:

• Directly from you – when you create an account, make a purchase, or contact us.
• Automatically – through cookies and similar technologies (see our Cookie Policy for details).
• From third parties – such as payment processors or analytics providers.

4. Why We Use Your Information

We use your information to:

• Deliver your purchases – so you can download your assets and access your account.
• Improve our products – we love knowing what you enjoy most.
• Stay in touch (with your permission) – occasional updates about new releases, tips, or special offers.
• Keep things secure – protecting your account and our website from misuse.
• Understand our community – so we can make better content for you.

5. Legal Bases (For Our European Friends)

If you're in the European Economic Area or the UK, we rely on these lawful bases to process your data:

• Contract performance – to fulfil your purchases and provide access to your account.
• Legitimate interests – to improve our site, prevent fraud, and communicate with you (where it's reasonable and doesn't override your rights).
• Consent – for marketing emails; you can unsubscribe anytime.
• Legal compliance – where we have a legal obligation, such as tax records.

6. Sharing Your Information

We don't sell your personal information. Period. We may share it with trusted partners only where necessary:

• Payment processors – to securely handle your transactions (Stripe, etc.).
• Service providers – like our website hosting, email platform, or analytics tools.
• Law enforcement – if required by law or to protect our rights.

Every partner is carefully selected and contractually bound to protect your data.

7. Where Your Data Lives

Our website is hosted in secure facilities. Some third-party services we use (like analytics or email) may store data outside Australia. When we transfer data internationally, we take steps to ensure it's protected (using mechanisms like Standard Contractual Clauses where required).

8. How Long We Keep Your Information

We keep your information only as long as needed:

• Account data – while your account is active, plus a reasonable period after (in case you return).
• Transaction records – for tax and accounting purposes (typically 7 years).
• Marketing data – until you unsubscribe or ask us to remove it.

If you delete your account, we'll remove your personal information unless we're legally required to keep it.

9. Your Rights & Choices

We believe you should have control over your information. Depending on where you live, you may have the right to:

• Access – see what information we hold about you.
• Correct – update anything that's inaccurate.
• Delete – ask us to erase your data (subject to legal obligations).
• Port – receive a copy of your data in a portable format.
• Object – to certain types of processing, like direct marketing.
• Withdraw consent – for marketing emails (just click "unsubscribe").

To exercise any of these rights, just email us at admin@thelandscapearchive.com.au. We'll respond promptly – usually within 3-5 business days.

10. Cookies & Tracking

We use cookies to make our website work well and to understand how you use it. You're in control – you can manage your preferences anytime. For full details, please see our Cookie Policy.

11. Children's Privacy

Our website is intended for adults – architects, designers, and creative professionals. We don't knowingly collect information from children under 16. If you believe a child has provided us with personal data, please contact us and we'll delete it.

12. Changes to This Policy

From time to time, we may update this policy to reflect changes in our practices or for legal reasons. When we do, we'll update the "Last updated" date at the top. If the changes are significant, we'll let you know – either through a notice on our site or by email.

13. Complaints & Contact

If you have concerns about how we handle your privacy, please reach out – we're here to help.

Email: admin@thelandscapearchive.com.au

If you're in Australia and not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC). If you're in the EU/UK, you have the right to lodge a complaint with your local data protection authority.